Privacy

This page explains what happens to the information you send us through this website. It describes what actually happens, so parts of it will change as the business sets up its enquiry handling. If something here is unclear, call us before you send anything.

Who we are

Rapid Renovations is a trading name of Leaststeps Limited (company number 8473503, NZBN 9429050828869), which is responsible for the personal information described here.

What we collect

Only what you type into the enquiry form: what you would like (a site assessment, a Free Rapid Property Review or a callback), your name, a phone number or email address, the property's name if you give it, its suburb or area, and anything you choose to tell us about the property, the work and the timing.

Please do not include guests' or other people's personal details. The form does not accept photos or files, and nothing on this site sets cookies or runs analytics.

Current status of this form

When you send the form, what you typed goes over an encrypted connection to this website's form handler, which runs on Cloudflare, the company that hosts the site. The handler checks it and passes it to a small program in our Google Workspace account, which emails it to our business enquiries mailbox. The website itself does not store what you typed. The email, and the copy Google keeps in the sending account's Sent folder, are kept as described under “How long we keep it”.

So that a repeated submission is not sent twice, the website keeps a one-way code made from the form's random submission number, the reference shown to you (for example RR-AB12CD34), whether it was sent, and when. Our Google program keeps the reference and the time it sent the email. These records contain nothing you typed and are deleted after 7 days (the website's copy when the form is next used after that).

To limit repeated submissions, the website also keeps, with the time, a one-way code made from your internet (IP) address using a secret key. Your address itself is not stored, but the code could in principle be linked back to it, so we treat it as personal information. It is deleted when the form is next used after 10 minutes have passed.

Like any website host, Cloudflare also processes technical information, such as your internet address, to deliver and protect the site.

The form tells you on screen whether your request was passed to our mailbox (meaning Google accepted it for delivery). If it says it could not confirm this, please try again or call us.

What we use it for

To respond to your request and, if it goes further, to assess and quote the work. That is all. We do not sell it, and we do not add you to a marketing list.

Who else sees it

Two companies handle your enquiry for us as service providers: Cloudflare, which hosts this website and runs the form handler, and Google, which provides our business email (Google Workspace) and sends the enquiry to our mailbox. Either may process it outside New Zealand. Within the business, enquiries are read by the person who looks after them.

How long we keep it

Enquiry emails (in the enquiries mailbox and the sending account's Sent folder) for requests that do not go ahead are deleted within 12 months of our last contact with you. If your enquiry leads to a quotation or work, it becomes part of that job's records and is kept for as long as we need them for the quotation, the work, the warranty and our legal obligations. You can ask us to delete an enquiry sooner.

Your rights

Under the Privacy Act 2020 you can ask us what personal information we hold about you, and ask us to correct it.

Privacy contact

For privacy questions or requests, email [email protected] or call us. We will respond within the time the Privacy Act 2020 allows.

Last updated 5 November 2026.